Over a 10 month period this year, I consulted for a gubernatorial campaign on their digital goals, social media training, social media tactics, and managing their paid social media. Here are some of the lessons I took away.
Sometimes You Don't Have the Data You Want
Data is important, but it's not everything. If you're selling a product it's pretty straightforward, you can measure the success of every move you make against the sales of that product. In the online universe, success can be a matter of testing and interpreting the data to hone in on the audience and message that will generate the most sales at the lowest cost. In an election ultimately there's only one measurement that matters … votes. As we've seen in national elections, polling data is not reliable, the only solid data is election results - that information comes too late.
You Still Need Goals
Even though you have uncertainty you still you need to set goals and measure progress to be effective. We learned to set multiple goals and change them throughout the campaign.
Numbers Can Be Deceiving - Look Beyond the Numbers
If your goal is engagement and you see a spike, before you celebrate take a closer look to see if it's generated by positive or negative comments. A high relevance score and a low cost per engagement from Facebook might be misleading. Be sure you understand what's behind the numbers. If you set a Facebook campaign optimized for an action, take a closer look at how often that ad is being delivered to voters. How many voters are you turning off on the way to generating that click? This is why a hands on human approach is so important to paid social.
The Only Constant is Change
Be ready to make changes at any time. Humans just aren't as predictable as we like to tell ourselves. Take your research and make your best guess at what will work, test it and adjust. Then do it again... and again. Once you have it all figured out, expect everything to change as news events develop. Even if you've got the perfect system, if it runs more than a few months there's a good chance your social media platforms will change (for example Facebook added new audience targeting options and lead ads during our run.)
People Love to See themselves
Some of our must popular shares were photos from events our candidate attended. They say all politics is local, that means lots of visiting. The best way to win votes – meet voters. On social media, you can amplify the power of these visits by sharing photos of the candidate visiting neighborhood landmarks and leaders.
We had a fantastic team, and we needed it. Keep a cache of engaging posts at the ready for slow days, there won't be many of them. The rest of the time be ready to react quickly. Responding to voter comments not only allowed us to set the record straight, it gave a good sense of what was important to our audience and made them feel heard.
Sometimes the Audience is Too Small
Common advice about paid advertising on Facebook pretty much boils down to finding the audience that allows for the lowest cost of customer acquisition. Our case was different. There's a finite set of people that are likely to vote. That's the target audience, like it or not. Even a statewide election, in Vermont anything we did to segment that audience by issue, demographics or location usually created an audience so small it became ineffective for Facebook campaigns. If you do define micro audience segments be sure to keep advertising budgets small, it's very easy to over saturate.
So how does all this apply to your next client? Every client is like a puzzle. You start with your gut instinct (informed by the client's research and experience) and then you start testing. It's the process we went through to understand how to effectively manage social media for this political campaign that is the takeaway.
On March 27th I was envious of the "pause" to reassess and learn I kept hearing about. I was fortunate enough to still be working, so I committed to a more active blog. This is my chance to think out loud.